The Role of the Process Management Model in Increasing the Competitiveness of Repair Enterprises

The transformation of the external business environment of Russian enterprises operating in the machinery and equipment repair market is currently very significant due to general geopolitical tensions and anti-Russian sanctions, as well as changes in supply chains, this affects the opportunities that can be used by enterprises and risks, which must be taken into account. However, an important aspect in maintaining and increasing the competitiveness of repair enterprises is the adaptation of their business processes to the changes taking place, therefore, the issues of building a successful process management model that is directly related to the specifics of the enterprise’s business processes and can be considered as a factor of increasing competitiveness come to the fore. The purpose of the study is to identify the role of the process management model in increasing the competitiveness of repair enterprises and to identify specific areas for improving the business processes of enterprises for the repair of tires and equipment. The research methods are: comparative analysis of sources, statistical analysis, mathematical analysis of efficiency, PEST analysis, the method of analyzing hierarchies by T.L. Saati, the BCG matrix. The result of the study is recommendations for the development of a project to improve the business processes of the LLC Gidrotehtrade enterprise and an assessment of its effectiveness. The authors conclude that one of the directions for improving the business processes of an enterprise for the repair of machinery and equipment is the automation of business management processes using domestic software, as part of the import substitution program, which, in turn, increases not only the degree of coverage of the opportunities provided by the digital economy by 15%, but also increases the level of information security of the enterprise by 25%.

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